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Welcome to Myst Juels! These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to comply with these terms. Please read them carefully before proceeding.
1. Agreement to Terms:By accessing or using our website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please refrain from using our website.
2. Use of Website:You may use our website for lawful purposes and in accordance with these Terms and Conditions. You agree not to use our website in any way that violates applicable laws or infringes upon the rights of others.
3. Product Information:We make every effort to ensure the accuracy of product descriptions, images, and pricing on our website. However, we do not warrant that product information is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.
4. Ordering and Payment:By placing an order on our website, you agree to provide accurate and complete information. You authorize us to charge your payment method for the total amount of your order, including shipping fees and taxes. All payments are processed securely through trusted payment gateways.
5. Shipping and Delivery:We aim to process and ship orders promptly, but delivery times may vary depending on your location and shipping method. We are not liable for delays or errors caused by shipping carriers or customs authorities.
6. Returns and Exchanges:We want you to be satisfied with your purchase. Please refer to our Return Policy for information on returns, exchanges, and refunds.
7. Intellectual Property:All content on our website, including text, images, logos, and trademarks, is the property of Myst Juels and protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written consent.
8. Limitation of Liability:In no event shall Myst Juels, its officers, directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or the purchase of products from us.
9. Governing Law:These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Delhi.
10. Changes to Terms:We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on our website. Your continued use of our website constitutes acceptance of the revised terms.
If you have any questions or concerns about these Terms and Conditions, please contact us at mystjuels@gmail.com
At Myst Juels, we take pride in delivering exceptional quality jewelry to our valued customers. However, we understand that occasional issues may arise. That's why we've established the following policy:
1. Returns and Refunds:All purchases at Myst Juels are considered final. We do not offer returns or refunds under any circumstances. Therefore, we kindly ask you to carefully select your items before completing your order.
2. Exchange for Defective Items or Order Discrepancies:In the rare event that you receive a defective item or an item that does not match your order, we will gladly arrange for an exchange. Please contact us via email at mystjuels@gmail.com or send us a direct message on Instagram within 5 days of receiving your order. Provide a clear uncut unboxing video of the received item along with the reason for the exchange.
Once notified, we will coordinate the pickup of the incorrect item and dispatch the correct item promptly. Please note that exchanges are only applicable for defective items or order discrepancies. We do not entertain requests for returns or refunds.
3. Sale Items Policy:Items purchased during our sales events are strictly non-exchangeable. We offer significant discounts during these periods and request our customers to carefully consider their choices before making a purchase.
4. Exchange Policy for Ring Size Issues or Undesired Products:For exchanges due to ring size issues or undesired products, please note that total charges of INR 50 (may vary depending on your location) apply and must be borne by the customer.
To initiate an exchange, notify us via email (mystjuels@gmail.com) or Instagram within 5 days of receiving your order, including your order number and the desired size. Upon confirmation, carefully package the product for pickup arranged by us. Once received and inspected, we will ship the desired size to you.
Please be aware that we do not cover the cost of shipping for exchanges. It is the customer's responsibility to inform us promptly. Should you have any inquiries, please don't hesitate to reach out. We're here to assist you and ensure your utmost satisfaction with your Myst Juels purchase.
5. Return Policy for Sale Items:Sale items purchased from Myst Juels are non-exchangeable, except in cases of defective items. Should you receive a defective sale item or an item that does not match your order, please report it within 3 days of delivery.
Thank you for choosing Myst Juels. We value your patronage and eagerly anticipate the opportunity to serve you again in the future.
Copyright © 2024 Myst juels - All Rights Reserved.
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